Virtual background

[Ansh]

My PC system match virtual background without physical green screen my computer processor is Intel i3 gen with 3020ghz

Please help me

[Nafi]

Hi

What help do you need? 

Please check below for the detail requirement :

Virtual Background requirements for Zoom desktop client Windows Image only without a physical green screen

• Zoom desktop client, version 5.2.0 or higher
• Windows 7, 8, and 10 (64-bit)
• Supported processors 
  • Intel i3 
    • 2 cores or higher
    • 5th generation or higher
  • Intel i5
    • 2 cores or higher
    • 3rd generation or higher
  • Intel i7
    • 2 cores or higher
    • 3rd generation or higher
  • Intel i9 
    • 2 cores or higher
    • 3rd generation or higher
  • AMD
    • 8 logical cores
    • 3.0Ghz or higher

Image only with a physical green screen

• Zoom desktop client, version 3.5 or higher
• Supported processors
  • Intel 2 cores with 2.0Ghz or higher (i5/i7 or AMD equivalent) processor
  • AMD Ryzen 5/7/9 or higher

Video without a physical green screen

• Zoom desktop client, version 4.6.4 or higher
• Windows 7, 8, or 10 (64-bit)
• Supported processors (720p background video)
  • Intel i5, i7, i9
    • 2 cores or higher
    • 6th generation or higher
    • Excludes Atom and Y series
    • Processor must have Intel GPU
    • OS must be Windows 10, 64-bit
• Supported processors (1080p background video)
  • Intel i5 
    • 4 cores or higher
    • 6th generation or higher
    • Excludes U series
  • Intel i7, i9, Xeon
    • 4 cores or higher
    • 4th generation or higher
  • Intel CPU with HD 620 integrated graphics requires the following:
    • Windows 10, 64-bit
    • Zoom client version 5.0.4 or higher
    • Driver version 26.20.xx.xx or higher
    • i7 2 cores; OR
    • i5 2 cores with major version 26.20 or higher and minor version 7323 or higher
  • Other Intel processors
    • 6 cores or higher
    • 4th generation or higher
    • Excludes Atom and Y series
  • Non-Intel processors
    • 8 cores or higher with 3.0GHz or higher; OR
    • 12 cores or higher
  • AMD - Ryzen 5/7/9 or higher

Video with a physical green screen

• Zoom desktop client, version 4.6.4 or higher
• Windows 7, 8, or 10 (64-bit)
• Supported processors (720p background video)
  • Intel i5, i7, i9
    • 2 cores or higher
    • 6th generation or higher
    • Excludes Atom and Y series
  • Intel i5, i7, i9, Xeon 
    • 4 cores or higher
  • Other Intel processors
    • 6 cores or higher
    • Excludes Atom and Y series
  • Non-Intel processors  
    • 6 cores or higher with 3.0GHz frequency or higher; OR
    • 8 cores or higher; OR
    • AMD - Ryzen 5/7/9 or higher 
• Supported processors (1080p background video)
  • Intel i5 
    • 4 cores or higher
    • 5th generation or higher
  • Intel i7 
    • 4 cores or higher
    • 2nd generation or higher
  • Intel i9, Xeon
    • 4 cores or higher
  • Other Intel processors
    • 6 cores or higher
    • Excludes Atom and Y series
  • Non-Intel processors
    • 8 cores or higher with 3.0GHz frequency or higher; OR
    • 12 cores or higher; OR
    • AMD - Ryzen 5/7/9 or higher

macOS Image only without a physical green screen

• Zoom desktop client, 4.6.0 or higher
• macOS version 10.13 or higher
• Supported processors
  • Apple M1  
  • i5 - 2 cores or higher, 6th generation or higher
    Note: 6th generation i5 dual-core processor, requires macOS 10.14 or higher
  • i7 - 4 cores or higher, 4th generation or higher

Image only with a physical green screen

• Zoom desktop client, version 3.5 or higher
• Supported processors
  • Apple M1 
  • 2 cores, 2Ghz or higher (i5/i7 or AMD equivalent)

Video without a physical green screen

• Zoom desktop client, version 4.6.4 or higher
• macOS 10.13 or later
• Supported processors (720p background video)
  • Apple M1 (Macbook Air and Pro)
  • Intel i5 
    • 2 cores or higher
    • 6th generation or higher
    • macOS 10.14 or higher
  • Intel i5, i7, i9, Xeon
    • 4 cores or higher
  • Intel i7, i9, Xeon
    • 2 cores or higher
    • 6th generation or higher
  • Other Intel processors 
    • 6 cores or higher
    • Excludes Atom and Y series
  • Non-Intel processors 
    • 8 cores or higher
• Supported processors (1080p background video)
  • Apple M1 (Macbook Pro only)
  • Intel i5 
    • 4 cores or higher, 5th generation or higher; OR
    • 2 cores, 7th generation or higher, and 2.0Ghz or higher
  • Intel i7 
    • 4 cores or higher
    • 2nd generation or higher
  • Intel i9, Xeon 
    • 4 cores or higher
  • Other Intel processors
    • 6 cores or higher
    • Excludes Atom and Y series
  • Non-Intel processors
    • 8 cores or higher

Video with a physical green screen

• Zoom desktop client, version 4.6.4 or higher
• macOS 10.9 or later
• Supported processors (720p background video)
  • Apple M1 
  • Intel i5, i7, i9 
    • 2 cores
    • 6th generation or higher
    • Excludes Atom and Y series
  • Intel i5, i7, i9, Xeon
    • 4 cores or higher
  • Other Intel processors
    • 6 cores or higher
    • Excludes Atom and Y series
  • Non-Intel processors
    • 8 cores or higher
• Supported processors (1080p background video)
  • Apple M1 
  • Intel i5 
    • 4 cores
    • 5th generation or higher
  • Intel i7
    • 4 cores or higher
    • 2nd generation or higher
  • Intel i9 and Xeon
    • 4 cores or higher
  • Other Intel processors
    • 6 cores or higher
    • Excludes Atom and Y series
  • Non-Intel processors
    • 8 cores or higher

Linux

• Zoom desktop client, version 2.0 or higher
• 2 cores, 2Ghz or higher (i5/i7 or AMD equivalent) processor
• A physical green screen 

Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

[p4lsoe]

Why for AMD need higher Qualification? 😞

[lorenzo_leo]

Hello

I was wondering why Zoom supported virtual background without greenscreen for Intel Core i7 3770 3rd gen for Windows but For Linux, it only supports Intel i7 4th gen up? Why not make the same with Windows?

[Sophierhiannon]

Hi, 

I'm a bit lost with all this information.  I have this laptop : Lenovo S145-15AST - 15.6" FullHD Laptop (AMD A6-9225, 8 GB RAM, 256 GB SSD, AMD Radeon Graphics).

15.6" FullHD screen, 1920x1080 pixels AMD A6 processor, DualCore 3.1GHz up to 3.7GHz, 1MB 8GB DDR4 RAM, 2133MHz 256GB SSD storage, 2.5" SATA 6Gb/s AMD Radeon R4 Graphics card

I'm having problems with virtual background on zoom. I've purchased a new webcam but the problem continues.  Do I need a green screen or should I just buy a new laptop?

Thanks 😊

[Nafi]

Hi, 

What help do you need?

[Ansh]

I want virtual background without green screen my system matches the requirements for virtual background without green screen 

[HershyPetty]

thankyou

[Nafi]

Hi, 

Just make sure your hardware match the specification for that :

Virtual Background requirements for Zoom desktop client Windows Image only without a physical green screen

• Zoom desktop client, version 5.2.0 or higher
• Windows 7, 8, and 10 (64-bit)
• Supported processors 
  • Intel i3 
    • 2 cores or higher
    • 5th generation or higher
  • Intel i5
    • 2 cores or higher
    • 3rd generation or higher
  • Intel i7
    • 2 cores or higher
    • 3rd generation or higher
  • Intel i9 
    • 2 cores or higher
    • 3rd generation or higher
  • AMD
    • 8 logical cores
    • 3.0Ghz or higher

Notes:

• When comparing your processor with the requirements below, the generation of your processor can be determined by the first digit (or two) of the processor number, while the remaining 3 digits are the model number. For example, an Intel i7-6700 is the 700 model of the 6th generation of i7 processors. 
• Virtual background without a green screen is not supported when utilizing the desktop client within a virtual environment. 
• The blurred background option is only available for the Windows and macOS desktop clients, as well as the Android and iOS mobile apps. Desktop clients must meet the "Image only without a physical green screen" requirements. 

Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

[Ansh]

---

@Nafi wrote:

Hi, 

Just make sure your hardware match the specification for that :

Virtual Background requirements for Zoom desktop client Windows Image only without a physical green screen

• Zoom desktop client, version 5.2.0 or higher
• Windows 7, 8, and 10 (64-bit)
• Supported processors 
  • Intel i3 
    • 2 cores or higher
    • 5th generation or higher
  • Intel i5
    • 2 cores or higher
    • 3rd generation or higher
  • Intel i7
    • 2 cores or higher
    • 3rd generation or higher
  • Intel i9 
    • 2 cores or higher
    • 3rd generation or higher
  • AMD
    • 8 logical cores
    • 3.0Ghz or higher

Notes:

• When comparing your processor with the requirements below, the generation of your processor can be determined by the first digit (or two) of the processor number, while the remaining 3 digits are the model number. For example, an Intel i7-6700 is the 700 model of the 6th generation of i7 processors. 
• Virtual background without a green screen is not supported when utilizing the desktop client within a virtual environment. 
• The blurred background option is only available for the Windows and macOS desktop clients, as well as the Android and iOS mobile apps. Desktop clients must meet the "Image only without a physical green screen" requirements. 

Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

---

It matches to my system 

[Nafi]

If your machine match with that requirements then it should be working fine. 

[JMG]

What about Intel Pentium Gold? 

[JMG]

Specifically, this is a brand new Dell Inspiron 5400 AIO desktop. Intel Pentium Gold 7505 @ 2.00 GHZ, 8GB Memory, 256 GB SSD, Windows 11

[RN]

@Ansh, can you share the generation and number of cores of that Intel i3 you have in your system?

[Ansh]

3

[Nafi]

agree with @RN 

When comparing your processor with the requirements below, the generation of your processor can be determined by the first digit (or two) of the processor number, while the remaining 3 digits are the model number. For example, an Intel i7-6700 is the 700 model of the 6th generation of i7 processors. 

[Ansh]

i3-3210

[Nafi · Accepted solution]

Hi, 

Unfortunately your machine is not supported yet, as your proc is still 3rd gen its need at least 5th gen like below :

Supported processors 

• Intel i3 
  • 2 cores or higher
  • 5th generation or higher

[Ansh]

OK can earlier version zoom like 5.0 work on windows xp service pack 3 

[Nafi]

Hi, 

You can try it,  but from the support page there is Zoom supported OS :

Supported operating systems

• macOS X with macOS 10.9 or later
• Windows 10*
  Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
• Windows 8 or 8.1
• Windows 7
• Ubuntu 12.04 or higher
• Mint 17.1 or higher
• Red Hat Enterprise Linux 6.4 or higher
• Oracle Linux 6.4 or higher
• CentOS 6.4 or higher
• Fedora 21 or higher
• OpenSUSE 13.2 or higher
• ArchLinux (64-bit only)

Hope it helps

[DulKenyud]

I can't use the virtual background without a physical green screen. My CPU is AMD Ryzen 3 2200g, RAM 8GB, and the zoom version is 5.7.7 (1105)

[manya1]

so we cannot use virtual backgrounds in intel i3

[Bucket1963]

Is it impossible for Zoom to change it's requirements?  A friend JUST bought a new desktop at Best buy... Tested out Zoom at the store... Butv didn't know virtual background was something to check... NEW COMPUTER... didn't work.

[ahirschp]

I meet the specs but still can upload a MP4 video background....

I have a Ideapad 3 i3 2 cores zoom version 5.10.1 (4420)

[RN]

Hi @ahirschp here is the requirements for video without a green screen. Supported processors (720p background video). 

Intel i5, i7, i9 (i3 2 cores doesn't meet the requirements)

• 2 cores or higher
• 6th generation or higher
• Excludes Atom and Y series
• Processor must have Intel GPU
• OS must be Windows 10, 64-bit

[ahirschp]

Nothing to do?

[RN]

@ahirschp unfortunately, if your CPU doesn't meet our requirements, there is not really anything we can do furthermore to support it unless you were to upgrade to a newer generation of CPU that meets Zooms requirements. 

[ahirschp]

Where is the accept as solution button, : )

[RN]

@ahirschp it's because you're not the author of the discussion, @Ansh is; therefore, you wouldn't be able to accept a reply as a solution. But, I was glad I could reply and help. 🙂

[WellnessShopGre]

I am not able to connect to the virtual background without a green screen.  My computer is

Dell Optiplex 990 Desktop Computer - Intel Core i7 3.8GHz, 16GB DDR3, New 1TB SSD, Windows 10 Pro 64-Bit

[JWW]

I have an Intel(R) Celeron(R) CPU J3455 @ 1.50GHz  and dont see this on the list. anyone know if it's compatible? Zoom desktop client 5.9.3

[franco_w]

My Win 10 64-bit PC got i5 750 (4-core) still can't use virtual background....why? Please help.

[RN]

Hi @franco_w looking into our requirements for virtual background, your Intel Core i5-750 Intel Core i5 1st Gen. 

Unforturnlety, 1st gen processors don't meet our requirements. 

[lorenzo_leo]

Hello 

I have a follow up question.

I was wondering why Zoom supported virtual background without greenscreen for Intel Core i7 3770 3rd gen for Windows but For Linux, it only supports Intel i7 4th gen up? Why not make the same with Windows?

[FlyDun]

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