Virtual background issue on two computers

[UrQuietStorm]

I have two computers. One has processor Intel Pentium(R) Silver N5030 CPU @ 1.10GHz

The second has processor AMD Athlon Gold 3150U with Radeon Graphics 2.40GHz

Now, in the beginning, the Intel Pentium computer gave an error saying it doesn't support virtual background. But after a few months, it now works.

On the other hand, the AMD Athlon computer gets this error as well, and from my understanding this is a better process than the Intel Pentium one.

So I'm confused as to why the Intel P one didn't work in the beginning, but now randomly does. And the AMD doesn't work at all, at least not right now.

Some insight would be appreciated.

[Frank_TB]

Hello,

Maybe this will help you?

Virtual Background requirements for Zoom desktop client

https://support.zoom.us/hc/en-us/articles/360043484511#collapsePC 

Regards

[UrQuietStorm]

Thank you, but no it doesn't really help. Like I said earlier, The Intel P gave that error just to turn around and start working on its own. I made no changes to the processor. So I need further insight than what's listed as the requirements.

Because if it doesn't meet the requirements, then how is it all of a sudden working? 

[Frank_TB]

Perhaps Intel updated the GC drivers?

Hello,

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  
Regards