Virtual Background Not Turning Off

[kevin2735]

I have tried restarting my camera, switching cameras, selecting reset to all settings, and also generating other virtual backgrounds. In addition I have restarted Zoom and my computer many times. I cannot get this virtual background to go away. I must be missing something simple and easy. I am hoping that someone can provide me the easy answer to fix this. 

https://www.dropbox.com/scl/fi/qtkt05rp84fpjec0yjt0a/Screenshot-2024-11-27-at-9.43.05-PM.png?rlkey=2... 

Thanks!

Kevin

[storyhub]

That background appears to be part of the source video rather than a Zoom virtual background.

[kevin2735]

You hit the nail on the head. After about six emails with Zoom Support the simple answer was that the virtual background that was appearing was from the FaceTime App. I didn't know I had turned it on there. As a result of it being turned in FaceTime, it is what was appearing in the Zoom app. Once I turned off FaceTime it was resolved.