cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Virtual Background Not Turning Off

kevin2735
Newcomer
Newcomer

‎2024-11-27 09:48 PM

I have tried restarting my camera, switching cameras, selecting reset to all settings, and also generating other virtual backgrounds. In addition I have restarted Zoom and my computer many times. I cannot get this virtual background to go away. I must be missing something simple and easy. I am hoping that someone can provide me the easy answer to fix this. 

 

https://www.dropbox.com/scl/fi/qtkt05rp84fpjec0yjt0a/Screenshot-2024-11-27-at-9.43.05-PM.png?rlkey=2... 

 

Thanks!

 

Kevin

Topics:
0 Likes
2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

‎2024-11-30 01:38 AM

That background appears to be part of the source video rather than a Zoom virtual background.

0 Likes

kevin2735
Newcomer
Newcomer

‎2024-12-03 08:21 AM

You hit the nail on the head. After about six emails with Zoom Support the simple answer was that the virtual background that was appearing was from the FaceTime App. I didn't know I had turned it on there. As a result of it being turned in FaceTime, it is what was appearing in the Zoom app. Once I turned off FaceTime it was resolved. 

0 Likes