Virtual Background Enabled in Desktop Zoom Setting, still not show in Android Zoom

[hugolim23]

I have a phone Redmi Note 11 Pro+ 5G,

tried on Zoom Basic and Zoom License, and both accounts' Virtual Background enabled.

Virtual Background disabled and enabled, Log out and log in, yet still cannot see the virtual background option available in my Android mobile.

Please advise?

Thanks.

[Ray_Harwood]

Hi, @hugolim23,

I looked up your phone’s specifications and compared them to the requirements for virtual background for Android phones. Note that the GPU requirement for Mali GPUs is “G series with version G72 or later”, and the specs for your phone indicate “Mali-G68”.

Sorry, but looks like your phone doesn’t meet the Zoom requirement for virtual background. 

[precious_]

Hello how about my phone? Mine is Oppo A94. I've tried to reinstall the app and enabled the virtual background but it's still now shown in my zoom app. 

[Ray_Harwood]

Hey, @precious_ –

I’m not the Android expert, but looking at the specs here I’d say you don’t have the required GPU in the specifications here (Android,  near the bottom).