Video not working in Desktop App

[Joset21]

My video is just black and i keep getting a pop message sating "Virtual Background still loading",  this seems to be only on the desktop app as my web version is working just fine. I've tried all the online troubleshooting guides, including removing the backgrounds, changing settings, uninstalling & reinstalling the app but the video will just not come up.  please help

[Tash_Balaguer]

Hi @Joset21 - Please proceed in creating a ticket so our Support Team can assist you further. 

Please submit a ticket here with the following details so our Support Team can assist further:

• Meeting ID / Phone Number
• Impacted User(s)
• Screenshots
• Details
• Date
• Time
• Duration
• Errors

[Joset21]

I can't, my account isn't supported for ticket creation, please let me know if there is another alternative