cancel
Showing results for 
Search instead for 
Did you mean: 

Video can no longer be focused

Andy-Swiss
Newcomer
Newcomer

My background is constantly out of focus - even when I take it out of focus.  Sometimes I want the background to be sharp and visible when I'm creating flipcharts or don't need privacy. This is no longer possible, the background is always blurred. Thanks for help.

4 REPLIES 4

lancetlc
Zoom Employee
Zoom Employee

Hey @Andy-Swiss! Can you please let us know if you're using a built-in webcam or an external one? Kindly reply with the make and model so we can check this out for you. 

built-in cam (Lenovo Yoga), and it worked long time with no problems...

lancetlc
Zoom Employee
Zoom Employee

Hey @Andy-Swiss,

 

Can you please try to download and install the Lenovo Smart Appearance App from Microsoft Store, run it, and turn off the "Background" option by removing the tick in the box next to it?

dmier
Newcomer
Newcomer

 Same issue here, working on a MacBook Air. Didn't have this issue a couple of weeks ago.