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Video Problems

TW11
Newcomer
Newcomer

TW11_0-1630309872703.png

hello, recently the video image of my laptop camera is totally pixelated at zoom. this is only at zoom. at skype and such it is flawless. i have not changed anything in software etc. can anyone help me please? have already uninstalled and reinstalled the zoom client, did nothing...

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

Hey, @TW11 are you using an external camera or internal camera? Have you tried reinstalling your camera drivers? You can also try to go into your Zoom desktop client settings > Video > Advanced > Uncheck.

 

 

If this helped the distortion don't forget to click the 'Accept as Solution' button. If not, I'm happy to further help! 

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