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Zoom AI Companion2022-05-23 06:46 AM
Hello:
This happens everyone in awhile, but some of our paid users are switched to Basic accounts in the system. We have a small number of admin's so it isn't anyone changing them on the backend. But wondering why this is happening?
Thanks,
Armando
2022-05-23 07:08 AM
Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.
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