User Unable to take Screenshots of Zoom meetings

[jgaspard]

We have a VDI environment and all users have the same setups. However i have 1 user who cannot take screenshots of Zoom meetings. When they do, the meeting is blacked out. You can see the Window frame and anything else in the screenshot. This only happens in Zoom. Teams meetings screenshots work fine. Other users with the same license can take screenshots. I have dug through the settings and cannot find anything that would affect this. I close every application on the desk top aside from Zoom to make sure nothing else is stopping it to no avail.

Any ideas on what would do this? i have found countless posts of people wanting to do this but nothing on how to fix it.