User Setting not working as intended
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2023-06-07 05:29 AM
Hey guys, I have a user in our tenant, that has turned off "only authenticated users allowed", which is a setting we allow in our tenant.
Unfortunately, no matter how we test it, externals still need to have a Zoom account in order to join her meeting.
I am troubleshooting against walls, and do not know, where else to look.
In the screenshot, you can see the setting, I am talking about.
Thanks in Advance
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Meeting Features
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2023-06-07 05:59 AM
Hello,
Please read this if you haven't already done so;
Is the ability to allow authentication exceptions enabled?
Regards
If my reply helped, don't forget to click the accept as solution button!
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2023-06-07 11:48 PM
Hey Frank, thanks for answering.
I looked into your link and am not sure, how to resolve our issue with that. We have 3 users with the same settings. If 2 users create a meeting, an external does not need to have a Zoom account to join.
For some reason, if that one user creates a meeting, externals will be prompted to create one.
How can we normalize those settings, that everyone has the same outcome?