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Used the wrong Mail ending for my new paid account - How can i change it to get access?

JohannesWille01
Newcomer
Newcomer

‎2022-04-25 09:44 AM

Hi, i used the wrong Mail ending for my new paid account (.de instead of .berlin) - How can i change it to get access? Zoom wants to send me a verification code but sends it to the wrong adress to which i do not have an access. Can you help me?

 

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2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-04-25 02:39 PM

Sorry, @JohannesWille01 – the volunteers here in the Zoom Community don’t have access to your account. 

I’d suggest putting in a Support ticket at https://support.zoom.us/hc/en-us/requests/new – they should be able to help you. 


Ray -- check out the GoodClix website or the Z-SPAN website.
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Volkshochschule
Newcomer
Newcomer

‎2022-12-20 06:20 AM

Hallo, hast du hierzu eine Lösung gefunden? Mir ist das selbe passiert. Ich habe die falsche Mailadresse angelegt und kann diese nun nicht mehr ändern , da ich auf die andere keinen Zugriff habe...
Wäre dir für einen Tipp unglaublich dankbar!

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