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Unable to update client due to old version uninstall errors.

xxPROXxx
Newcomer
Newcomer

‎2023-08-22 11:17 AM

Hello, we are attempting to update our Zoom clients to the latest version but are unable to due to an error when attempting to uninstall the previous version. We encounter a "Verify you have access to this location" error and it is searching for the Zoom_v5.14.17466_x86.msi installer, which we don't have.  We have downloaded both the x32 and x64 executables as well as both msi versions as well and have encountered the same error when installing.  We have also tried the "CleanZoom" executable and still encountered the same.  Is there a way to obtain the older version?  Has anyone had any luck finding the old downloads? I have several computers with the same issue. 😞

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