Unable to see or hear recording

[cbruttomesso702]

I received a notification that provided the link to access the Recording of a previous Zoom Meeting. After clicking on the link, a screen pops up with what appears to be a video. I press play and the timer at the bottom of the video, reflects that the video is playing. However,  I am unable to hear or see the video. There is a picture of a camera with a line across it that is displayed where the video should be seen. I assume, this is to indicate that visual of the video is not available. However, it appears that the audio is not available either. Therefore, the recording that was linked is useless.

[bstrelko]

It seems as though the mic and camera were not opened for the participant being recorded.

Can you confirm that all others who have received a link to the recording are also unable to hear/see anything?

[bstrelko]

@cbruttomesso702 , just bumping this.