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Unable to reset password

NXCTVRNAL
Explorer
Explorer

Hello there!

Faced with an issue that I unable to reset a forgotten password.

First of all I go on https://zoom.us/ and choose "Forgot password" then enter an e-mail that I used to register in then solve the captcha and then receive an e-mail to mailbox but, when I click on "Reset password" I've got redirected on the same page when it started from.

 

Tried to send and open a link from an app, browser and mobile app - all the same.

 

Any idea what's wrong?

1 ACCEPTED SOLUTION

Actually I realized that in our company were a community profile that requires add user e-mail address to the "white list".

View solution in original post

7 REPLIES 7

Firas_ghobber
Community Champion | Zoom Partner
Community Champion | Zoom Partner

 

Hi, 

I’ve recently attempted the same password reset process that you described and it worked successfully on my end.

Here are a few suggestions that might help resolve the issue:

  1. Try a Different Browser: If possible, please attempt the password reset process using a different web browser.

  2. Internet Service Provider: If changing the browser doesn’t resolve the issue, you might want to consider trying a different internet service provider. Sometimes, firewalls can interfere with certain online processes.

  3. Web Portal: Lastly, I recommend trying to reset your password directly from the web portal, rather than through the desktop application.

Support link : Resetting your forgotten password (zoom.com)

Best Regards,

Firas

Thanks for reply, Firas.

 

Actually changing browser cannot help 'cause I recieved a mail from Zoom which looks like that https://prnt.sc/ZeCh2XvazqkP and when I click on "Reset Password" button it opens a new tab in browser that requires to enter an e-mail address again https://prnt.sc/SvDeG_QcJmcE and it's repeatable issue.

Firas_ghobber
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi ,

 

It's not clear what the problem is. Could you try using another PC and a different internet connection? It seems like there might be some unusual behavior occurring on your end.

 

NXCTVRNAL
Explorer
Explorer

Hello everyone.

Issue is solved, thanks everyone for support

Can you please share how the issue was resolved?

 

Actually I realized that in our company were a community profile that requires add user e-mail address to the "white list".

carolynayres
Newcomer
Newcomer

I too was frustrated by this and finally just used another browser.  Voila!