cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Unable to connect

SA65
Newcomer
Newcomer

‎2024-12-18 09:23 AM

For about a week now, when I start a meeting I get the "unable to connect" message.  I have a stable internet connection and no firewall or proxy. I've been using Zoom since 2014 and this has never happened before. I've reported this problem twice and have not received any response from Zoom. Does anyone have a solution to this problem? It's interfering with my volunteer work.

Topics:
1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

‎2024-12-18 08:49 PM

The Zoom community is here to provide you with assistance as a form of customer service. Most of us here are skilled volunteer users of Zoom offering free assistance. You did not state what device you are using so I will assume a MacOS. See the following: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062834

0 Likes