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Two factor authentication

Aditi17
Newcomer
Newcomer

‎2022-07-19 08:39 AM

Hello Everyone

I want to disable two factor authentication in my zoom I'd.. and I did it by using steps.

But I have one problem whenever I am trying to login to same I'd with another phone again he asked for verification code. And I didn't receive any verification code on my mail id.please help me.

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2 REPLIES 2

crchan123
Zoom Employee
Zoom Employee

‎2022-07-19 09:18 AM

Hi @Aditi17, welcome to the Zoom community! Per this article, if two-factor authentication is disabled, users are required to enter a time-based one-time password (OTP) sent to their email if Zoom detects an unusual login from a different country or device than normal. Have you checked your spam for an email code? 

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Nita0998
Newcomer
Newcomer

‎2022-10-25 10:53 AM

I'm having the same issue!  Do you mean this will only happen once?  Or everytime an unusual login happens?

 

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