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Troubleshooting non-SSO user account logins

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avs
Participant
Participant

‎2022-09-30 07:53 AM

Hello,

We use  local Zoom (with 2FA) and SSO accounts for users to signin into our account. We need to troubleshoot non-SSO users signin. We have some local Zoom users complaining about account being locked after several login attempts

How do we check (from Zoom Admin dashboard) account state (active/disabled) for non-SSO  user and authentication attempts?

Thanks,

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ZOT
Community Champion | Employee
Community Champion | Employee

‎2022-10-06 05:54 PM

How to check SSO user or non-SSO user: Web portal > User management > Users

You can see an SSO mark or others.

Okutomo_0-1665103840671.jpeg

How to check Active or not: Web portal > Account Management > Reports > Active Hosts

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ZOT
Community Champion | Employee
Community Champion | Employee

‎2022-10-06 05:54 PM

How to check SSO user or non-SSO user: Web portal > User management > Users

You can see an SSO mark or others.

Okutomo_0-1665103840671.jpeg

How to check Active or not: Web portal > Account Management > Reports > Active Hosts

0 Likes