cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Trouble with profile name

pcg2000
Explorer
Explorer

Greetings,

 

I am having trouble editing my profile name.  Someone lent me her zoom account to host a meeting.  Now, I am always showing up as this person's name whenever I enter a meeting of any kind.  I have my own account.  What's going on?  Thanks for your help.

 

 

1 ACCEPTED SOLUTION

MicahHoffman
Community Champion | Employee
Community Champion | Employee

Hello,

 

-From the start menu or your applications folder, open the installed Zoom Application.

-Click on the Profile icon in the top right and sign out of the account you are signed into.

-Sign into the correct account

-Verify that your profile name displays correctly here https://success.zoom.us/profile and click edit and verify your Display Name is correct as well. (https://support.zoom.us/hc/en-us/articles/201363203-Customizing-your-profile)

 

If this resolved the issue, mark this a solution to let us know!

 

Thanks,

Micah

 

View solution in original post

1 REPLY 1

MicahHoffman
Community Champion | Employee
Community Champion | Employee

Hello,

 

-From the start menu or your applications folder, open the installed Zoom Application.

-Click on the Profile icon in the top right and sign out of the account you are signed into.

-Sign into the correct account

-Verify that your profile name displays correctly here https://success.zoom.us/profile and click edit and verify your Display Name is correct as well. (https://support.zoom.us/hc/en-us/articles/201363203-Customizing-your-profile)

 

If this resolved the issue, mark this a solution to let us know!

 

Thanks,

Micah