Translation in closed captioning just translates to jibberish

[NancyCampbell]

We bought the translation service and tested it out with one of our spanish speakers and she was unable to understand what was being translated.  She said it was just random things - as we were testing out it typed up "david bowie" in the bar and we said nothing about David Bowie.  We are not able to test other languages at this time.

I was also under the impression that any attendee would be able to change the captioning to their preferred language, but it will only allow one language to be translated during the meeting which was very disappointing.

I know $5 per month is not a huge amount, but it does not work as advertised.

[stueker]

Dear @NancyCampbell ,

this typically happens, when the system has not been configured correctly.
When translation is activated, every participant in the meeting has to set two things:

1. The language that they are speaking themselves "My speaking language"
2. The language that they want the captions to be translated into "My caption language"

Since every participant can set these two settings individually, different participants can speak in different languages, and for every participant everything will be translated into the language that they select as caption language.

When gibberish occurs, this is typically a symptom that the speaker has set their speaking language incorrectly. E.g., they are speaking English, but have set their speaking language to Spanish.

In your case, if, e.g., you want to speak in English and your colleague in Spanish, you would set your speaking language to English and you would set your caption language to English. You now can speak in English and will see everything in English.

Your colleague would set their speaking language to Spanish and their caption language to Spanish. Now they can speak in Spanish and will see everything in Spanish. 

[KarriGB]

Agree. This happens most often when the participant's language is not set correctly.

I wish Zoom would make it possible for the host to go into their settings and fix this (like when the Host can mute someone's mike). It would make it MUCH easier because obviously there is already a language barrier, so trying to explain what to do can be a challenge! I start all webinars with a slide that explains this (and has screenshots to show where to find the correct settings) but if someone comes in late they may not get this info.