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Translated captions feature does not work properly

SMN2
Newcomer
Newcomer

I have purchased the translated caption add-on and made a test to see how it functions. Unfortunately, the quality was not the expected one. One cannot really understand nor follow what is being said. Both host and user had the updated version of Zoom (6.2.0), and we were both on desktops. We were speaking in English and enabled the translated caption to Spanish. It was difficult to follow the translation, with many errors and the speed was also very quick. The AI starts translating literally but as the phrase is developing, it might propose a word, and then change it on the way because it doesn't fit well with the whole phrase. Meanwhile, the whole phrase is over and the next one starts so things get mixed up. I have a video to exemplify this if needed.

1 REPLY 1

stueker
Community Champion | Employee
Community Champion | Employee

Dear @SMN2 ,
if you have a video of your experience, that would be very helpful for us, and can guide us in how to improve our UI for translated captions.