no translation option next to captions - translate doesn't work | Community
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Newcomer
September 6, 2024
Question

no translation option next to captions - translate doesn't work

  • September 6, 2024
  • 2 replies
  • 1 view

Ive followed every link - turned on every toggle - given myself user permission but still there is no translate option next to the captions button 

  1.  
  2. Under Captions and translation, enable Translation, and select the language you want the captions translated to.
    Next to the Show Caption button, click the up

mine says CAPTIONS but no TRANSLATE, even though ive been into user management and clicked that and ive been into advanced settings and done as prescribed. anyone else have that issue ? 

2 replies

Community Champion | Employee
September 13, 2024

Dear @juracich ,
are you on a plan in which translated captions is included?

Community Champion | Employee
October 17, 2024

Dear @juracich ,
were you able to check for that, has the issue been resolved?