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no translation option next to captions - translate doesn't work

juracich
Newcomer
Newcomer

Ive followed every link - turned on every toggle - given myself user permission but still there is no translate option next to the captions button 

  1.  
  2. Under Captions and translation, enable Translation, and select the language you want the captions translated to.
    Next to the Show Caption button, click the up

mine says CAPTIONS but no TRANSLATE, even though ive been into user management and clicked that and ive been into advanced settings and done as prescribed. anyone else have that issue ? 

2 REPLIES 2

stueker
Community Champion | Employee
Community Champion | Employee

Dear @juracich ,
are you on a plan in which translated captions is included?

stueker
Community Champion | Employee
Community Champion | Employee

Dear @juracich ,
were you able to check for that, has the issue been resolved?