Teams meeting on Zoom Room - No sound During Teams Call

[Chad_P]

I have two zoom room controllers, version 6.0.7 and version 6.1.2 (latest). I am using a logitech rally plus setup with speakers, camera, and table mics. This issue just started recently, I have not had sound issues with teams calls on a zoom room for quite some time. I am trying to find a solution other than using Zoom for calls. 

Problem - When a teams meeting is started the participants can hear us, but no audio comes from the rally plus speakers. If I leave the meeting and rejoin the same issue occurs.  

Troubleshooting - I left the above teams call and went into the room controller settings and tested the speaker, it made an audible tone. I rejoined the teams call, no sound. 

Workaround - repeated leaving and joining teams did not work to restore the audio, as a test we started a new zoom call and invited the participant and then the audio from the speakers works. 

This seems to be a teams specific issue with the zoom room controller.  Has anyone else had this issue? 

[adam-ehc]

Yes, I'm seeing the same thing with a Zoom Room using a Logitech Meetup and a Tap. No sound from speakers when joining a Teams call. The speaker tests fine and works in Zoom calls.

[Chad_P]

I opened a ticket with Zoom support, don't expect much help from them but I encourage you to open a ticket as well. Upgraded to version 6.1.5 and this issue still exists for Teams calls. 

[DSBTCB]

Hey Chad, did you ever get a response from Zoom on this?  We have noticed that if you go into the Teams app (that starts on the controller workstation) and look at the Speaker selection, it's not picking up our default that's configured in our environment.  If we manually change it each time before the host arrives and let's the room in, we are able to choose the proper speakers output.  It seems that the Teams process that's called from the Zoom Controller does not reference the controller's audio settings (as far as we can tell).