Stuck in the waiting room

[gokhankaplan]

Hi Guys,

I am a teacher and give 1 on 1 lessons via zoom. However, when sometimes I admit my student to let her in he stuck in the waiting room. After clicking admit button, I can see only joining but my student never go in the meeting. Why is it happening? Please advise what I should do to prevent this happen?

[embici]

This sounds like a problem I'm having. I click on the invitation in the email (it's for a recurring meeting) but I get stuck in the waiting room. I leave and try again, and it works. It's always on the second try and I don't know why.