Struggling with Translated Captions

[KarriGB]

I just purchased the Translated Captions as an add-on, and I've followed Zoom's standard instructions for enabling these at the account level. However, I haven't been able to use them... when I start a call (I tend to do this from "My Meetings" because I have a set of standard calls I do with clients) the CC button doesn't show any 'carnet' (little up arrow) at all (see below). When I try going over to "...More" and looking for translation captions there, as was mentioned on some of the other posts, there is nothing related to captions or translations there either. I've tried restarting Zoom, and I've tried creating a new meeting (rather than using one of my previous 'set' links). But I can't get this to work!

HELP! I really need a solution fast...

Thanks in advance!

[KarriGB · Accepted solution]

To answer my own question... for future users: You have to go into your desktop account and go to Settings, Meetings (Advanced), and scroll waaaaay down. There is an on/off switch there which must be turned on in order for these to work.

[annianni]

I have been struggling with Zoom auto-translation for so long now... that I resorted to an external audio translation AI for my work, this might help so thanks...

[AOIBA]

Thank you so much for this, it was doing my head in trying to work out why my participants couldn't get this to work. 

[jemjam10]

May I know which on/off switch did you select? I am facing the same issue you did. I have turned on Automated captions and translated captions under my advanced account settings, but am still unable to see the carnet for translation under cc. My participants can only select 1 language to translate for cc that will apply to all participants, contrary to what the add-on promises, i.e. to allow for every participant to access their own individual language translation on their screens during the meeting. Help please!

[KarriGB]

Hi jemjam10!

Here is a screenshot, I hope it helps. As I said, you go into Settings -> Meetings -> and then scroll down to the Advanced section. There is a toggle switch on the right side that must be on. There are a number of settings, including whether you save the captions... which I find really helpful, because they are essentially a transcript. Keep scrolling down to see all the options.

good luck!

K

[KarriGB]

Also jemjam10, remember THEY have to turn on their captions as well.

So if you have it enabled, AND Person #1 in your meeting has it turned on, but Person #2 does not, then Person #2 won't see the captions. (I've been asking Zoom for a long time to make this a new feature -- that the host has control of this, like when you mute someone's mic).

Here is a screen shot of the slide I use at the beginning of each meeting to help participants in the meeting turn on the captions:

Hopefully some of this helps. 🙂

K

[jemjam10]

Thanks KarriGB! I've turned on my automated captions and translated captions under Accounts Setting. Do you mean the participants will need to turn these two things on under their own Accounts Settings too? Coz when they click on the cc button on their screen toolbar, it shows "Set the caption language for this meeting. Caption Language. Captions will appear in this language for everyone." (I can't seem to upload a pic in this comment box so can't show it to you, unfortunately). There doesn't seem to be a translation selection that is customisable for each individual participant (e.g. Participant A to receive captions in French, Participant B to receive captions in Spanish, Participant C to receive captions in German).  

[KarriGB]

The participants only need to turn it on in their meeting screen (see photos above with black background) not in their accounts (photos with the white background). This means everyone (even guests who do not have a Zoom account) should be able to put their caption settings to the ones that work for them.  They do this by going to "More" (or "..." if your screen is smaller) -> finding "Captions" in the dropdown list -> setting their speaking and reading languages. This is what you see in the black background slides above.