Squished and Off Center Video Image

[Nick4]

Hi,

My video image of myself on a call is squished, off center, and has a purple color over it.

What do I do?

[CarlaA]

Hi @Nick4 

Please refer to the following article and let me know if this helps resolve the issue at hand.

https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working

If this does not, could you please provide me with what type of camera is being used?

Thanks!

Zoom Community Team

[Olusola]

i have done everything in the link above and i still have the  same problem purple and off centre. The camera app in the laptop works fine when i go into it and i also tried skype the camera works fine so its something to do with Zoom, i need help please. My laptop is an HP  stream 14-AX005NA Intel Celeron N3060 4GB 32GB 14 Inch Windows 10 Laptop