Sound problem - with win11 mic privacy setting

[Noam7]

Hi, I have a problem with Zoom installed on a laptop with Windows 11 operating system:
When I use Zoom, no sound is produced from the computer's speakers or any other sound means (even though they are connected and working properly and work with all the other applications on the computer).
The speakers do work on zoom when I disable the "let desktop apps access your microphone" option in Windows "privacy and safety settings" of the zoom microphone - but then there is a zoom sound - but the microphone is not active...

It should be noted that when I perform "TEST SPEAKERS AND MIC" - sometimes the test sound is heard for about a second and then disappears (this happens with all possible sound sources on the computer - headphones, built-in speakers, external speakers).

What to do to solve the problem?
I would be happy to get an idea from someone who has experienced the problem

[MGSR]

Hello @Noam7,

Welcome to the Zoom Community! We're glad to have you here.

Kindly check out this article for additional troubleshooting steps for audio issues.

Please let us know if you need further assistance.

[Thalysman]

Hello, same problem and symptoms here with Windows 11 OS: checking sound with USB connected headset (EPOS 650) doesn't work properly. This was not an issue with Windows 10 OS.

I removed and reinstalled Zoom (release 6.2.6), but this didn't improve the situation. Following the instructions to clear the cache doesn't work either (Windows wouldn't allow deleting the "data" folder from Appdata/roaming/zoom/).

The issue was already present with Zoom release 6.2.5.

Please, fix this. Thank you

[MGSR]

Hello @Thalysman, 

I'm sorry that the troubleshooting steps in the article did not solve your concern. Please submit a ticket to our technical support team for further assistance. 

Thank you, and have a great day.

[ColoTechie]

Hi there-- Dell Alienware laptops (and many others) use Realtek. Zoom has a post on their website that they're having trouble with Realtek. The resolution for us was to turn off Audio Enhancements and Spatial Sound in Windows. Then, speakers and microphone worked in Zoom.

Resolution

Disabling audio enhancements on your device may help you resolve the issue.

1. On your Windows computer, open the Settings app.
2. Click Sound.
3. In the Output section, locate the device's default speaker, for example, Speakers/Headphones Realtek(R) Audio.
4. Click the right arrow icon to the right of the speaker's name to access that speaker's properties.
5. Next to Audio Enhancements, click the drop-down menu and select Of

AND, I had to also turn off Spatial Sound.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057901

[alastairsmith62]

thanks for the clear instructions.I will try that but Zoom need to acknowledge that there is a problem with Realtek and try to resolve it.