Shared Screen Stopped Working with Latest Update to Zoom?

[TrigMan59]

I have been using Zoom for over 3 years now with my Zoom Pro Plan. I run a weekly Support Group meeting. At these meetings I routinely Share my screen to show YouTube videos or display webpages and or PDF files. Today, before my meeting, I was prompted by the Zoom app in Windows 10 to install the latest update. I did so. During my Zoom support group meeting today, anytime I tried to share my screen (Webpage in Chrome browser, Picture Viewer and Acrobat Reader), all of the participants so a large gray box. I rebooted my PC, still doesn't work. I rebooted my router and cable modem, still didn't work. I unstalled Zoom, downloaded the Zoom app from Zoom, rebooted, installed Zoom. It worked for one shared screen. When I tried to do it again, it didn't work. I've gone to Settings > Share screen > Advanced. I tried checking the Use TCP connection box, still didn't work. I tried turning off hardware accelaration, still didn't work. How do we let the Devlopers know that their latest update to Zoom (Version 6.1.1 (41705)) has this problem? Thanks in advance for any and all help provided.

[TrigMan59]

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[TrigMan59]

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[TrigMan59]

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[KaneZhu · Accepted solution]

Hi @TrigMan59 , sorry for the inconvenience caused by the issue. Please try the troubleshooting methods below:

• Updating graphics card driver

• Troubleshooting black screen during screen sharing
  

• Switching the Windows Advanced Power Options from Maximum Performance to Balanced

if you still have any issues, please submit a ticket for more timely support  https://support.zoom.com/hc/en/contact?id=contact_us

[TrigMan59]

Thanks Kane Zhu so much for your help and reply. It was the NVidia App that was updated on my system that caused the problem turning on the Screen Overlay. When I turned that off, I was able to Share my screen with no problems. I greatly apopreciate your help and recommendations.

[junliang]

hi TrigMan, where is the setting about 'Screen Overlay' ?