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Screen goes black in the middle of a zoom call and cannot restore

EAR
Newcomer
Newcomer

‎2025-10-16 01:29 PM

I followed the suggestions provided by zoom.  I uninstalled and reinstalled the latest version.  That did not solve the problem. I am using a Lenovo X1 Carbon.  My computer consultant helped me go to the advanced video feature in zoom and disable the hardware acceleration feature.  Thus far I have had several zoom meetings without interruption.   Perhaps this will help others on this chat.

 

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