Screen goes black in middle of meeting

Hi @Alami1906 

Does this happen with a typical amount of participants - or before or after someone screen-shares in the meeting?

Is your Zoom software fully up to date?

https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

Thanks @Rupert 

It happens with a normal number of participants - it's a live Pilates class with around 5-6 people. It happens every single week, but nobody else in the class has this issue! The screen goes black & I can still hear the class going on, so I jab the screen a few times (I'm using a Surface Pro), then it logs me out completely. I will check the software update link! Thanks.

I have this problem also and I do not know how to fix it . 

I have a similar issue...During a meeting, if I get a phone call, my computer screen changes from host with a gallery view of my invitees to a non-zoom screen. I can hear everyone, and they can still see and hear me -- BUT I can't see them, nor can I return to the meeting screen. This is a BIG problem. What is happening?

I´m having the same problema but i´m not getting any help from zoom

It's possible that the issue you're experiencing during Zoom meetings could be related to a few different factors:

1. Network connectivity issues: If your internet connection is unstable or weak, it could cause Zoom to disconnect or crash intermittently. You could try moving closer to your WiFi router or connecting your computer to your router via an Ethernet cable to see if this improves your connectivity.

2. Computer hardware issues: If your computer is running low on memory or has other hardware issues, it could cause Zoom to crash or freeze up during meetings. You could try closing other programs or applications that you're not using during the Zoom call to free up resources on your computer.

3. Zoom software issues: It's possible that there could be an issue with the Zoom software on your computer. You could try uninstalling and reinstalling the Zoom client to see if this resolves the problem.

4. Power settings: It's worth checking your computer's power settings to ensure that it's not set to hibernate or sleep during Zoom meetings. If it is, you could try adjusting the settings to prevent your computer from going to sleep or hibernating during meetings.

If none of these solutions work, you could also try reaching out to Zoom support for further assistance or troubleshooting.

Hi, 
I am happy to read I am not the only one experiencing black screens. This happened to me for the very first time over the last three days. I tried everything. I updated zoom workplace app to the latest version. I ran a hardware scan on my pc, which is a new one since a couple of months. I tried shutting down other apps.
It typically happened after 5 to 10 minutes when starting my zoom training. Then after that it would happen randomly during the day.

I had to shut down my pc a couple of times and restart or close the zoom app and reconnect again.
The participants could hear and see my and from my side all my screens went black  one by one. A couple of times the screen would come back again and finally I had to restart. 
Can you please share a solution for this? Thanks.

Same thing is happening to my entire team, randomly. What is the solution to this issue??? Very challenging to provide excellent client service with tech issues happening during zoom meetings on a continuous basis.

This is happening across a variety of computers and regardless of Mac or Windows so definitely a Zoom issue that they need to address. It's happened on brand new computers that are fully up to date and on older models that are not up to date, Zoom has been uninstalled and re-installed using the version located at http://zoom.us/download and it makes no difference. 

ZOOM SUPPORT, when can we expect a fix before we forced to look for other meeting software?

Just this morning I have at least 8 users having this issue & some are during very important mtgs.  Need a resolution asap