Samsung tab s9FE cannot change virtual background

[Fuadafif]

Halo. I have a problem with my zoom installation within samsung tab S9 FE. I cant change the virtual background. Is there any particular reason?

[Julie99]

I have the exact same problem and have spent way too much time trying to fix this.  I purchased this device as an upgrade from my Galaxy Tab S5e - and I have to take Zoom meeting on old device due to lack of support

Can anyone help???

[alexisvirtucio]

Agree with this. Tried with my Tab S9 FE and the blurred backgroubd is missing.

[metooconfused]

I thought I am the only one :""""

[kconn1]

I have the same issue! Appears that no one form the company has responded.  

[MGSR]

Hello there,

I'm sorry for the late response.

Kindly check if the virtual background is enabled on your account. 

To enable the Virtual Background feature for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. In the Meeting tab, navigate to the Virtual Background option (under the In Meeting (Advanced) section) and verify that the setting is enabled.
   Notes:
   
   • If the setting is disabled, click the status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
   • If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administrator.

Please let us know if you need further assistance. 

[metooconfused]

I am sorry but I already tried everything that I found on google to solve this problem before I wrote here, including the one that you suggested me to do. It was perfectly fine though on April, I could change the background and everything. But suddenly I can't weeks ago.

[rioanto]

i have tried your suggestions but still not fix the issue.
any other suggestions on how to fix  this issue?

[Vanessa86]

i tried this but i think its the tablet samsung s9 fe problem, my other smartphone works just fine... Please help fix this samsung s9 fe virtual background problem... thank you...

[MGSR]

Hello there,

If the above settings did not resolve the issue, please navigate to your tablet's Settings > Advanced Features and toggle off the video call effects.

Please let us know if this helps. 

[Steps]

I have stopped the Advanced Features from the tablet. Problem remains, there's no function in the app supporting any virtual background 

[Steps]

I have the same issue, also checked the account-settings, even uploaded a new background-jpg... it's not working on my Tab9FE+, it is working on windows, iPad and Pixel7