SSO error; NameID is empty/missing

[ClintonVadnais]

I have have a user who cannot sign in with SSO. They are not making any error. I looked at a log and see that the NameID does not populate. I'm not on the team that would be able to check that on the network end. What do I need to be looking for on her account? Universal Principal Name?

[bstrelko]

Is this the only user having an issue? Please have whoever manages SSO/IDP at your organization take a look at that specific user's account and see if there are any anomalies. 

Did this just start today/yesterday? If so, the issue may be related to Zoom's SSO certificate rotation on 12/31/24 - please have your SSO/IDP team review details here (https://status.zoom.us/incidents/dbnng9lx3df2) and make any necessary changes.

[ClintonVadnais]

Thank you. No, not just that day. But I've only seen it with a couple of users out of many thousands. I am hoping to find out from where the NameID is populated. Today I hope to engage our desktop team.

[ClintonVadnais · Accepted solution]

Finally was able to work with someone to determine that there was an empty field in active directory.