Remote Control on a Chromebook not working

[Caroline-DigLit]

Hoping someone can help. 

We do basic digital literacy coaching with learners remotely via Zoom. 

Our coaches often use the Remote Control feature in Zoom to access the learner's computer in order to put links on their desktop so they can practice digital skills, or in order to open apps for learners or do other things on their desktop while they learn digital skills. 

PROBLEM: One learner has a Chromebook. 

When the host tries to get the learner to give Remote Control to her in the Zoom meeting, this feature is not available on the Chromebook. 

What do we need to do so the learner's Chromebook allows this feature when using Zoom ? 

Is Remote Control available on a Chromebook ? 

Thank you for any help on this !

Caroline

[bstrelko]

Currently, this feature is only available for Zoom Client on Windows, Mac, and Linux systems.

Please raise a feature request with Zoom!

Source: https://support.zoom.us/hc/en-us/articles/201362673-Requesting-or-giving-remote-control

[Caroline-DigLit]

Hi bstrelko

Thank you for sharing that information including the link. 

Caroline 

[Kristen-ATP]

Our online school and therapists are struggling without the ability to share mouse control with Chromebooks.  It may have not been supported in the past but it worked and now our school with students across Georgia is struggling to replace the feature with something that makes sense.  I would imagine this feature would be huge for the online school and therapy world.  Caroline if you have come up with an alternate solution that makes sense please adivse.