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Recording missing

StormTrooper
Newcomer
Newcomer

‎2023-10-26 01:42 AM

Hello 😊
I would appreciate some help here for a lost recording. 


On the 19th Oct, we had a meeting with my colleagues and while my colleague was a host, he changes host rights to me. We still saw the recording button on. After the zoom call, we weren't able to find the recording on both our settings >local recordings and documents, we looked at files within our system tray as well as looked online and within the app. Is there a possibility of finding it and retrieving it? or maybe somewhere in my settings went completely wrong? Would appreciate any help.


Looking forward to your reply.

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-10-27 12:41 PM - edited ‎2023-10-27 12:41 PM

Hi there @StormTrooper ! Could it have possibly been a cloud recording? 

 

Have you seen this 👉 https://support.zoom.us/hc/en-us/articles/14550911368205-Finding-your-local-and-cloud-recordings  


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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StormTrooper
Newcomer
Newcomer

‎2023-10-30 11:36 AM

Thank you for coming back to me @Bri 😊 I'm afraid, I can't see any recording within the two options for Cloud or Local recordings. I've also followed the troubleshooting guide where you can go into Finder > Applications > Zoom.us > Frameworks and Transcode. I can't seem to find anything there too.  

What else can I try to see if I can retrieve it?


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