Recording has disappeared

[MDavis3]

Hello.

We had a large conference call yesterday via our paid Zoom account.  Meeting was set to "Auto Record" and to "Cloud".

Here's what happened:

1. The meeting began autorecording when the host joined, and saved the recording to the Cloud.
2. After 48 seconds, Host accidentally turned off recording, then turned it back on moments later
3. The next day:  We check the cloud, and only the initial 48-second recording is saved.  The much longer recording that began when host turned Record back on is not there.

When accessing the cloud recording I do the following:

-log into my account on Zoom.US.

-Click "My account"

-Click "Recordings"

-A recording for the meeting is here, but is only 48 seconds in length. The longer recording is not there

When accessing local recording on the host's Mac:

-Mac: /Users/[Username]/Documents/Zoom

-Folder is empty

The recorded meeting needs to be shared with dozens of corporate investors. We have tens of millions of dollars on the line if they can't see the recording. 

Assistance is greatly appreciated.

[MDavis3]

.

[Frank_TB]

Hello,

 I suggest you submit a ticket with Zoom support if you are able (https://support.zoom.us/hc/en-us/requests/new)  

Regards

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