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Zoom AI Companion2023-09-01 07:30 AM - edited 2023-09-01 08:43 AM
Hello.
We had a large conference call yesterday via our paid Zoom account. Meeting was set to "Auto Record" and to "Cloud".
Here's what happened:
When accessing the cloud recording I do the following:
-log into my account on Zoom.US.
-Click "My account"
-Click "Recordings"
-A recording for the meeting is here, but is only 48 seconds in length. The longer recording is not there
When accessing local recording on the host's Mac:
-Mac: /Users/[Username]/Documents/Zoom
-Folder is empty
The recorded meeting needs to be shared with dozens of corporate investors. We have tens of millions of dollars on the line if they can't see the recording.
Assistance is greatly appreciated.
2023-09-01 08:13 AM - edited 2023-09-01 08:44 AM
.
2023-09-01 09:40 AM - edited 2023-09-01 09:41 AM
Hello,
I suggest you submit a ticket with Zoom support if you are able (https://support.zoom.us/hc/en-us/requests/new)
Regards
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