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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Recording error messages

Jojotanzt
Newcomer
Newcomer

‎2023-02-14 07:19 AM

One of my students is unable to access my zoom class recordings on ipad and on laptop. She is receiving a message that the recordings do not exist. She can access them on her iphone, however, and none of my other students are having trouble with them. Any thoughts as to why this might be happening?

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-02-14 02:50 PM

Hi @Jojotanzt , welcome to the Zoom Community!

 

You may try to re-share your cloud recording and let us know if the issue persist. 

The recording should be available in your recording management portal here.

 


Carla
Zoom Community Team
Please mark this reply as an Accepted Solution if it answered your question. 
 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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