cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Recording error messages

Jojotanzt
Newcomer
Newcomer

One of my students is unable to access my zoom class recordings on ipad and on laptop. She is receiving a message that the recordings do not exist. She can access them on her iphone, however, and none of my other students are having trouble with them. Any thoughts as to why this might be happening?

1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @Jojotanzt , welcome to the Zoom Community!

 

You may try to re-share your cloud recording and let us know if the issue persist. 

The recording should be available in your recording management portal here.

 


Carla
Zoom Community Team
Please mark this reply as an Accepted Solution if it answered your question. 
 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?