Recording error after conversion

[helpplease123]

I recorded a meeting that was an hour and a half long.  After the meeting, my computer froze during the conversion of the recording.  When I open the meeting file, it only has 30 minutes of audio available, however it shows that there was a full hour and a half (the end of the meeting is in silence), and no video is available for the entire meeting.  The video file is in MP4 format and I am not clear of how to fix this issue.  Please help!!

[MPac52]

Similar issue except we have a several recordings where everything is great but then the audio suddenly is garbled and broken, even though during the meeting there were no audio issues whatsoever. Local Recording was used. I think the files may be corrupted. 

[JenniferN]

I ran into the issue of the file not converting. Went through some AI to see if there were other options. One suggestion was to make a copy of the file and use another computer to open it. To see if perhaps the issue was computer specific. It shouldn't be because my computer is less than a year old. But okay sure. So I uploaded the files to another computer that was 2 years old and the file did convert...Yeah...but not so fast. What converted as about 6 minutes of slow-mo video with very slo-mo sound for a few minutes. Then the screen goes dark. An interview that was over an hour long is 6 minutes of junk. 

I've put in a support request with screenshots and all the data. Nothing. They moved my case from High to Normal priority. Wow. I'm feeling less hopeful the longer I attempt to salvage Zoom's error. 

[ZoomMate]

To ignore such issue, do check window and zoom app updates regularly for hardware to software compatibility.