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vahideh333
Newcomer
August 27, 2024
Solved

Zoom recording issues

  • August 27, 2024
  • 4 replies
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I recorded a zoom session and instead of recording it I cloud it shows in my document folder as double_click_to_convert_01.zoom.  I need help to open this file to retrieve the recording.

    Best answer by MGSR

    Hello @vahideh333. Welcome to the Zoom Community! You can check out this article on troubleshooting local recordings. Let us know if you need further assistance. 

    4 replies

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    August 27, 2024

    Hello @vahideh333. Welcome to the Zoom Community! You can check out this article on troubleshooting local recordings. Let us know if you need further assistance. 

    MGSR
    Community Manager
    MGSR
    Community Manager
    September 4, 2024

    Hi @vahideh333!

    Did you see the previous response?
    If it has resolved your inquiry, please press Accept as Solution.

    If you need further assistance, please let us know.

    Have a great day!

    MGSR
    Community Manager
    MGSR
    Community Manager
    September 11, 2024

    Hi @vahideh333!

    Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

    If you need further assistance, please let us know.

    Have a fantastic day!

    Z
    Partner
    ZoomMate
    Partner
    September 12, 2024

    When prompted with How do you want to open this file,

    1. Click More apps.
    2. Click Browse.
    3. Go to Local Disk and follow path C:/Users/(PC username)/AppData/Roaming/Zoom/bin
    4. Click zTscoder.exe and make sure zTscoder.exe is displayed in the How do you want to open this file window.
    5. (Optional) Select the box for Always use this app to open .zoom files.
      This will ensure that it will use the same application when manually converting a local recording again.
    6. Click OK and wait for the local recording conversion to complete.
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