Putting clients in the waiting room or say's im on another call.

[Clearlroz]

I use zoom on my iphone. I have my zoom set up through my go high level platform. My clients get the correct zoom link. When they go to get on the zoom meeting it puts them in a waiting room or says I'm on another call. I have to text them to see what is happening because I'm waiting on zoom waiting on them and I'm not in a meeting. It's not showing up that they are in the waiting room. This is also happens on my mac as well.  I have to ask them to log out and resend them the meeting info to get them in there. What do I do?