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Problems After Upgrading PC to Windows 10

Foxtrot_Ohio
Newcomer
Newcomer

‎2022-09-20 06:16 PM - last edited on ‎2023-06-30 12:36 PM by Community Moderator | Employee

Zoom was working on my laptop when it was running Windows 8.1 but after upgrading (fresh install) to Windows 10, I am now getting the following pop-up and have to click it 20-30 times for it to go away on the start and enabling of audio of every meeting... "Zoom.exe - Bad Image" (see Zoom Message.png attachment).  The zoom version that loaded after installing Windows 10 is 5.11.11 (8425) (see Zoom Version.png attachment).  Any thoughts of what may be going on?

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ZoomTestKitchen
Expert
Expert

‎2022-09-21 08:58 PM

I would attempt to uninstall, download the Zoom install again, and then reinstall Zoom to see if that fixes it.

 

Jeff Widgren | Host of the Zoom Test Kitchen
@ZoomTestKitchen


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