cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Problem saving video on Cloud

etogunjimi
Newcomer
Newcomer

‎2022-04-21 11:42 AM

I used to have the option of having my zoom video recording uploaded to the cloud.  I am no longer able to do this.  It is causing me lots of headaches to retrieve the recorded video and share the link with others in email.

Please advise.

Thank you.

0 Likes
1 REPLY 1

Manny5429
Zoom Employee
Zoom Employee

‎2022-04-21 12:23 PM

@etogunjimi Are you part of an account where the admin controls your Zoom Meetings? You might need to check with your administrator if the cloud recording was disabled. Otherwise check the link below on how to make sure this is enabled on your licensed account. 

Enabling/Disabling Cloud Recording:

https://support.zoom.us/hc/en-us/articles/360060231472

 

How to record in the cloud: 

https://support.zoom.us/hc/en-us/articles/203741855-Starting-a-cloud-recording

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.
0 Likes