Zoom recording download does not play video

[rfornango]

Hello,

I recorded a Zoom meeting in the cloud, as art of my membership business. I edited the video using Zoom's trimming tool, and both the video and audio looked perfectly fine. When I downloaded the trimmed files and tried to play them, the video did not appear, but the audio played fine. I tested these files on VLC Media Player, Camtasia Studio, and DaVinci Resolve.  I then reverted the video and downloaded the originals...no luck with any of these, either. Same issue.

I have previously downloaded and played many videos from Zoom with no problem, using these same tools. Today, I tried to play back the recording in the Zoom Hub and received the following message: "The media playback was aborted due to a corruption problem or because the media used features your browser did not support."

Is there someone at Zoom who can help recover my recording?

I received no error code. I am working on a Dell Alienware Area 51 AT2250 desktop computer (Windows 11, NVIDIA RTX 5090 GPU). My Zoom Workplace for Windows version is 6.6.1 (15968). 

[Fade1414]

Did you ever find a solution? I got a new computer and none of my zoom recordings will play either. They play fine in google drive, fine on my phone, but will not play on my computer. 

[Ray_Harwood]

Welcome to the Zoom Community, @Fade1414.  Sorry for the delay in seeing this, @rfornango.

This is a rather technical issue, so I went to my favorite technical consultant, Perplexity AI for an answer.  Please read for details, but ultimately they recommended -- as I would -- that you contact Zoom technical support by creating a Support Ticket.

Perplexity link: https://www.perplexity.ai/search/is-there-an-encoder-incompatib-FlZ__xJATx2eadAAeJvgSg#0 

[rfornango]

Hi @Fade1414, 

I did find a solution. I purchased DaVinci Resolve Studio, and was able to read the file and export a new .mp4 file that works fine across platforms. Not an ideal solution, spending almost $300 to make Zoom downloads viewable...but it did work.