Where have our cloud recordings gone all of a sudden?

[HeidiGarrein]

We are using Zoom pro for the streaming of webinars since corona hit. We keep our cloud recordings for a very long time, since our customers want to view the recordings of our sessions afterwards. 

This morning I cannot find any cloud recordings. It is like they were all erased? That is a big problem and we need them back because clients are constantly asking for the recordings of sessions. What could be the issue here? Thanks, Heidi 

[MGSR · Accepted solution]

Hello @HeidiGarrein,

Welcome to the Zoom Community! We're glad to have you here.

We're sorry for the inconvenience. Our engineers have identified the issue, and it should now be resolved. Kindly refresh the app and let us know if the problem persists. We appreciate your patience and are here to assist further if needed.

[MGSR]

Hi @HeidiGarrein!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!