Pink Vertical Lines During Screen Share

[jonEww]

When I share my screen using Zoom, my screen displays pink vertical lines. This only happens during screen sharing, and when I share the screen of an external display connected to my laptop. It doesn't happen with the main display. This issue occurs only during Zoom screen sharing and not when using Microsoft Teams.

[AshleyGauthier]

I am experiencing this as well.

[toby6]

I am experiencing this as well.

[imalin]

I have this issue as well, but it happens only if I share "external" monitors. It's ok with laptop monitor. My hardware is Intel Iris Xe + Nvidia RTX A1000

[ranika]

Same

[Fregan]

Has this issue been resolved?  I am having the same issue on a new laptop that I was issued with work on 10/28.  Not sure if it is a driver or hardware compatibility issue.  The issue doesn't happen when I set my second or third monitor as my primary monitor, but that is not how I work.  Similarly to the other comments it is not a problem if I share my primary monitor (screen 1).  Selecting the setting option "Use hardware acceleration to optimize video sharing" under the share screen --> advanced doesn't solve the issue.

I'm running:

windows 10

13th Gen Intel (R) Core(TM) i9-13950HX

Intel  UHD Graphics

NVIDIA RTX Ada Generation Laptop GPU

128GB memory

[ranika]

Not sure if this will work for you, but what worked for me was to change the graphic settings to target one of two graphics cards instead of letting windows choose.

[Fregan]

Thank you Ranika, I appreciate the feedback.  Unfortunately setting to the NVIDIA graphics card didn't seem to help my issue.  If I'm setting a default I need to use the NVIDIA for other programs, so the intel graphics card wasn't tested.  Driver update to the latest didn't work either.

[Fregan]

This also now appears to be resolved on my side.  A NVIDIA driver update, changing the graphic settings to target one of two graphics cards instead of letting windows choose, a windows update and a restart happened between the last time I saw an issue and it apparently being resolved now.  Hope this helps others.

[RLBrown · Accepted solution]

Using the NVIDIA control panel app to force Windows to use the NVIDIA GPU instead of the built-in display adapter resolved this screen sharing issue in Zoom.

[jonEww]

Wow, this completely fixed the problem. This is the right answer. Thanks!

I had to restart zoom after selecting NVIDIA GPU.

[KCummings]

This is happening to me as well.  I'm not super savvy, but I did locate my NVIDIA control panel - but I'm not sure what steps to take to "force windows to use NVIDIA GPU instead...."  Can you expand on the steps to try this?