People joining meetings can't see previous chats

[GregFrank]

Hi all, 

I have a pro account, which apparently doesn't have live support. I am running into an issue where when someone joins my meeting, there is no chat history for them. I can see all the chats that have been said so for but they can't see it. I basically need to repost any messages for the new participates to see it and the old participates then see it multiple times in the chat. How can I fix this so any time someone joins or leaves and rejoins they can see the chat history? 

[Ray_Harwood]

Welcome to the Zoom Community, @GregFrank.

The Zoom servers generally don't keep a history of the chat in memory... the send it to the attendees and, if enabled, write it to a log file for recording purposes.  Anyone who leaves and returns misses the chat that occurred while they were away.

There are two things that will help:

1. Continuous Meeting Chat.  When properly enabled and configured, you can allow all attendees to access the chat in Zoom Team Chat.  See this Zoom blog for some information:
   https://www.zoom.com/en/blog/continuous-meeting-chat/
2. Using AI Companion's "Ask A Question" feature.  This allows an attendee to type a question into AI Companion, such as "What did I miss?" and "Was my name mentioned?"  It's not perfect, but pretty good.  See this Zoom Support article for more information on this feature:
   https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057748 

[GregFrank]

Hi, Continuous Chat is currently enabled. But when people join and leave our meetings they loss chat history including the host. 

[GregFrank]

There is nothing in the zoom meeting chat (clicking the chat button) or in the Team Chat link on the site.