Peculiar Audio Issue with Speakers

[als1]

 I cannot get any audio through my speakers or connected devices when using the Zoom client on either of two new Acer laptops.  When using the Zoom audio settings speaker test, I can see the graphic showing there is output, but there is no sound on the speakers.   All other apps that use audio are just fine on both laptops. Every diagnostic procedure has been tried, including but not limited to de-installing and reinstalling the audio drivers and the Zoom client, and the problem still persists. Windows and Zoom versions are current.  I have worked with the laptops’ manufacturer as well as the Geek Squad and others to diagnose the problem.  All parties point to the Zoom client itself.  I need help with this, as I cannot utilize my subscription with these laptops until the problem is resolved. 

[Eliot]

hi als1,

try completely removing zoom workplace using CleanZoom and then reinstall the most recent client.

Run CleanZoom to remove Zoom completely

To remove Zoom completely, including any configuration files and locally saved Zoom app settings, run CleanZoom on your device. 

In addition to removing configuration files and local app settings, uninstalling with the CleanZoom uninstaller will also remove cryptographic keys, which will cause you to lose the ability to decrypt end-to-end encrypted (E2EE) emails in Zoom Mail and Zoom Phone voicemails with Advanced Encryption, unless you have a backup key with sufficient access or account escrow enabled.

Be aware of the likely permanent loss of E2EE encrypted Zoom Mail emails and encrypted Zoom Phone voicemails before using this uninstaller, and potentially use the standard uninstall method if you intend to reinstall Zoom on the same device.

1. Download and run CleanZoom (updated April 2024).
   Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
2. Once completed, download Zoom from our Download Center and reinstall. 

Uninstalling and reinstalling the Zoom application

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[als1]

Thanks for the quick response.  However, it did not work.  I tried it twice exactly in accordance with the instructions.  Same problem.  No sound through speakers when testing via the audio options in settings.  No sound.  Audio output is visible on the graphic, but no sound through the speakers.  

[vml]

Hello Eliot,

I have exactly the same problem with a Microsoft Surface pro 9 running Win 11. There is no audio throuhg the laptop speakers when using the desktop client. With the web client the audio is working. Also when using headphones, the audio is working. The speakers work with any other application. I tried to use the CleanZoom and re-install but that didn't help. Any advice?

[MGSR]

Hello there,

Kindly update your device drivers to the latest version, and it is possible that you would need to grant permission or check the privacy settings.

You may check out this resource for troubleshooting speaker or microphone issues. 

Let us know if you need further assistance.

[vml]

Hello and thank you for the answer.

I've already updated the drivers and followed the instructions on the resource you linked (and everything else I could find). Unfortunately these didn't help. I was suspecting that the Zoom client doesn't have permission to access the speakers, but appartently there are no privacy settings for that. Just for the microphone.

Visa-Matti

[als1]

I have been reading with interest the responses to my original post.  I have tried every single one of the suggested fixes and NONE of them work.  It would seem to me that there is a problem here with the Zoom client and that somebody needs to fix it.  Apparently, I am not the only one experiencing this issue.  Zoom has yet to respond directly to this issue.  Perhaps if people started canceling their subscriptions, there would be an incentive to for Zoom to get this fixed.