Microphones not working in Mac Desktop App 6.5.7

[Peakoverload]

I have the desktop app, version 6.5.7 installed on my Mac (M1 running Sequoia 15.5) and have a Focusrite 4i4 Audio Interface connected to it. When I go to test my speakers, I hear audio over the speakers connected to my Audio Interface. However, when I go to test my microphone, no signal is detected. I've tried selecting my interface, the mic in my monitor, using the mics on my two iPhones, nothing works. If I log into Zoom using my browser, and select my audio interface, the mic is detected as are all the mics on my system.

You would think that this is a simple permissions issue, except that I've granted the Zoom app the necessary permissions to use the microphones. I've tried uninstalling the app and re-installing, doing a complete reboot but nothing I try lets the mics work through the app.

Anyone experienced this or know what the issue might be?

[storyhub · Accepted solution]

Did you select the mic in Zoom? Especially when there are more than 1 input Zoom does not automatically select the input device. Also did you install the Apple Silicon version of Zoom (for your ARM processor)?

If this works please click accept as a solution.

[RehabAli]

I hear the others,Others not hear me

[MGSR]

Hi @Peakoverload!

Did you see the previous response from @storyhub?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @Peakoverload!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

[roryb]

I am having exactly the same issue ( OS 15.6.1, Zoom 6.5.12) using a Macbook Intel i9. Mic is a Rode through focusrite 212. The mic works on everything else e.g. recording on photo booth, Whatsapp etc. On zoom calls or the settings mic test - nothing (yes I have selected the right mic and zoom has permissions to the mic, the camera is working fine). 

[roryb]

Same problem (OS 15.5, zoom 6.5.12, Focusrite 212, Rode mic, Macbook i9) - working on all other apps fine, Zoom settings and meeting - nothing. The mic is selected correctly and the privacy permissions for zoom allow mic. 

[MGSR]

Welcome to the Zoom Community, @roryb! Kindly try reinstalling the latest version of the Zoom Desktop app for your operating system. Let us know if it helps or if you need further assistance.