cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Passcode issue

LarryLCSW
Newcomer
Newcomer

Hello, everyone! Here's a problem, or bug, that I've never been able to figure out.

 

I am a sole owner and proprietor with a Workplace Pro account. For most of my meetings, I have the "Waiting Room Only" enabled, and no passcode. However, every once in a while, I have a meeting with a passcode and no waiting room. 

 

Whenever I schedule a Passcoded meeting, no matter when I do it, every meeting after that has the passcode on it. If, at 11 a.m. on a Monday, I schedule a Passcoded meeting for 3 p.m. on Tuesday, I have to immediately create a non-passcoded meeting, or all the meetings before 3 p.m. on Tuesday will have that passcode! Then I have to schedule another passcoded meeting before my Tuesday 3 p.m. meeting or my 3 p.m. meeting won't have the passcode -- everyone will be stuck in the waiting room. Then, once my 3 pm meeting is over, I have to make sure to schedule a meeting without the passcode so that my next meetings can be "Waiting Room Only."

 

This is terribly cumbersome. I don't think it makes sense. Am I missing something? Is there a setting so that I can schedule a passcode for one recurring meeting only, and not have to worry about switching back and forth?

Thank you to anyone who can clarify this for me. 

0 REPLIES 0